ReachiWellTerms of Service
Last updated: December 10th, 2025
Welcome to ReachiWell. By accessing or using our website, chatbot, or services (collectively, the "Service"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.
1. Use of the Service
ReachiWell provides an AI-powered health navigation tool designed to offer general guidance, care options, and transport coordination. The Service is intended for informational purposes only and does not replace professional medical advice, diagnosis, or treatment.
2. Eligibility
You must be at least 18 years old or have permission from a parent or legal guardian to use this Service.
3. User Responsibilities
You agree to:
- Provide accurate and truthful information
- Use the Service only for lawful purposes
- Not misuse, disrupt, or attempt to gain unauthorized access to the Service
4. Medical Disclaimer
ReachiWell does not provide medical diagnoses. Any recommendations are based on the information you provide and should be confirmed with a qualified healthcare professional.
If you are experiencing a medical emergency, call local emergency services immediately.
5. Privacy
Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, and protect your information.
6. Third-Party Services
The Service may link to or integrate with third-party providers such as clinics, pharmacies, transport services, or communication platforms. ReachiWell is not responsible for the availability, quality, or actions of these third parties.
7. Limitation of Liability
To the maximum extent permitted by law, ReachiWell shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.
8. Changes to the Service
We may update, modify, or discontinue any part of the Service at any time without notice.
9. Termination
We reserve the right to suspend or terminate access to the Service if these Terms are violated.
10. Governing Law
These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles.
Privacy Policy
Last updated: December 10th, 2025
ReachiWell respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, chatbot, and related services (the "Service").
1. Information We Collect
We may collect the following types of information:
- Personal information such as your name, email address, phone number, or postal code
- Information you choose to share in the chatbot, including symptoms or care-related questions
- Basic usage data to help us improve the Service
2. How We Use Your Information
We use your information to:
- Provide and improve our services
- Help you find relevant care options and resources
- Communicate important updates or reminders (with your consent)
- Maintain security and prevent misuse
3. Health Information Disclaimer
Any health-related information you provide is used solely to offer guidance and navigation support. ReachiWell does not store or use this information for medical diagnosis or treatment.
4. Sharing Your Information
We do not sell your personal information. We may share limited information with trusted third parties only when necessary to:
- Connect you with healthcare providers or transport services
- Operate and maintain the Service
- Comply with legal obligations
5. Data Security
We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure.
6. Your Choices
You may:
- Opt out of non-essential communications at any time
- Request access to or deletion of your personal information
- Stop using the Service at your discretion
7. Cookies & Analytics
We may use cookies or similar technologies to understand how users interact with our Service and to improve functionality. You can control cookie preferences through your browser settings.
8. Children's Privacy
The Service is not intended for children under the age of 13 without parental consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
privacy@reachiwell.ca